New Report: Unchecked discrimination and secret algorithms fuel deactivation crisis among CA rideshare drivers

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A man with his fist stretched upward speaks into a microphone and looks past the camera. Behind him is a office building with the Uber logo has several floors of glass windows.


Rideshare Drivers United and Asian Law Caucus surveyed 810 current and former Uber and Lyft drivers in California to better understand their experiences as workers in a transportation industry in flux. The survey was offered in four languages: English, Spanish, Chinese, and Arabic.

Our survey findings showed a troubling workplace where drivers are frequently subject to harmful customer behaviors, including discriminatory comments, hate speech, sexual harassment, threats, and physical violence, and how customers’ discrimination, bias, or retaliation against the drivers’ enforcement of COVID-19 protections can lead to unfair customer complaints and ratings that jeopardize the drivers’ livelihood.